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Ricardo J. GowdieBook a Call (opens in a new tab)

About

I'm Ricardo J. Gowdie.

I got into networking because I noticed there weren’t enough qualified people in the field, and because I have a natural knack for connecting devices and making them work together.

I’ve been in IT since 2009 and moved into enterprise environments in 2017, where I supported a global network of more than 2,000 devices. Since then I’ve focused on network security: segmentation, firewalls, and infrastructure that is reliable and easier to support.

Today I lead end-user support operations, and before that I led IT modernization as an MIS Team Leader. I like the mix of hands-on engineering and helping a team do its best work.

I’m available for consulting and freelance projects.

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Portrait of Ricardo J. Gowdie

Fayetteville, NC. Available for remote or hybrid consulting and freelance projects on Eastern Time.

How I work with teams

How I work with teams

  1. 01

    Train and mentor

    I train and mentor support staff on troubleshooting, escalation, and documentation.

  2. 02

    Own the incident

    I own high-priority incidents from start to finish and keep stakeholders informed until they're resolved.

  3. 03

    Work with vendors

    I work with vendors and managed service providers to fix problems.

  4. 04

    Write it down

    I write runbooks so the next person doesn't start from zero.

Where I've worked

Where I've worked

  • Freelance projects
  • Scientific Research Council
  • Sutherland
  • Innovative Outsourcing Company Limited